OS MasterMap Topography Sites Layer

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Ordnance Survey have released a new Sites layer within their OS MasterMap Topography dataset. A workflow has been identified for importing this layer into ArcGIS for Desktop 10.2.x and 10.3, read on to find out how.
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Helping you connect to your Active Directory store when configuring ArcGIS Server security

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If your users are managed in your Active Directory store you might encounter a connection issue when setting up ArcGIS Server Security. This article explains why it happens and how to prevent it.
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Problems Accessing Services After a Reboot When Running ArcGIS for Server on a VM

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If you are running ArcGIS for Server on a VM with the Web Adaptor installed, you might find that you are no longer able to access your services after a reboot. In some environments such as Amazon, the Web Adaptor is configured against the internal IP of the machine if it is not part of a domain. As this dynamically changes when the machine is rebooted, the Web Adaptor will need reconfiguring against this internal IP as it will have changed.
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Authorising your concurrent use licence but it’s still showing the old expiry date.

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Have you been successful in authorising your new licences, yet the expiry date is still showing that of the old licences? Has the total number increased? This article is going to look at what this means and what to do next.
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Productivity Suite UK Gemini 2.2 Metadata buttons

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From Productivity Suite 3.2 onwards you can utilise the new Gemini 2.2 Metadata standard, but you may find that some of the Gemini 2.2 Metadata buttons that you wish to use are not displayed on the toolbar by default. You can easily add the buttons onto the toolbar by following a few simple steps.
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How to: Uninstall 3rd Party Extensions

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Third party extensions can provide some very useful additional functionality to ArcMap, but are not supported because they have not been written by Esri Inc. If ArcMap is not performing correctly, it may be necessary to remove/ uninstall third party extensions to see if this resolves the issue.
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Using OAuth2 App ID Authentication with ArcGIS Online Applications

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When using OAuth2 App-ID authentication with ArcGIS Online Applications, it is worth noting that the Feature Services being consumed by the application must be owned by the application author (the creator of the token). If the Feature Services are not owned by the application author, or are only shared to the application author, the user will receive an error.
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ArcGIS for Desktop Offline authorisation - saving the authorize.txt file

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Some customers have found that when performing the ArcGIS for Desktop offline authorization process, they are unable to save the authorize.txt. This applies to Single Use or Concurrent Use licences. There are some causes of this, which are explained in more detail here.
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Advanced ArcGIS for Desktop Uninstall Procedure

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A lot of the issues we encouter with ArcGIS for Desktop in Technical Support often require performing a re-install of the software. However, when you uninstall ArcGIS for Desktop, certain folders are left behind on your machine. Sometimes, the contents of these folders are the cause of the issue, so additional steps are needed to take these out of the equation.
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How to create drop-down menus for populating attributes

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Collector for ArcGIS is a new smartphone application that can be used with ArcGIS Online to collect data in the field. Setting up a feature service in ArcGIS Online and adding it to a webmap will allow users to begin to collect new features, populating fields with relevant data via a pop-up form. This article explains how you can setup a Feature Service to make this functionality available through a drop-down menu.
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A solution for ArcGIS Online Organization Not Found

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The new version of ArcGIS Online was released last week (3rd July 2013). A handful of users have come across problems when trying to login to their Organization account (for example an error stating "Organization Not Found", or user roles appearing blank once logged in). These issues appear to be related to cached website pages and cookies being stored, referencing the old arcgis.com information.
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Troubleshooting ArcGIS Desktop issues - Getting Started

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Here in the Technical Support team, a large part of our day is spent troubleshooting issues where ArcGIS Desktop is misbehaving. When dealing with these kinds of issues, there are some easy-to-answer questions that you can use to narrow down where the problem is occurring. Over the course of this series of articles, we will be exploring various troubleshooting steps that you can try to resolve your issue, based on the answers to these questions.
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