A new version of the UK Data Loader is available for download which supports the new OS VectorMap Local specification recently released by the Ordnance Survey.Read More
From the 1st January 2019 all maintenance renewals of ProductivitySuite will be replaced by a subscription for the UK Data Loader and a licence for the ArcGIS Pro Data Interoperability Extension.Read More
Esri Inc have discovered a severe issue with an editing workflow in ArcGIS Pro 2.2 Patch 2 (2.2.2) that may incorrectly set feature attribute field values to "Null" and they strongly recommend this patch be uninstalled.Read More
On 4th September there was a partial outage with ArcGIS Online which affected some customers. Publishing services, the use of hosted feature services and some other specific functionality were impacted. The issue was restricted to certain parts of the infrastructure and this was reported on the ArcGIS Online Health Dashboard.
Unfortunately, some issues still remain which are affecting some customers. We are working with Esri Inc to understand the causes of the problem and to resolve the ongoing issues as quickly as possible.
The problem has been resolved. The following statement from Esri Inc provides further information:
What happened :
Between 3:00AM and 6:45 PM PST Tuesday September 4, 2018 ArcGIS Online experienced continual intermittent problems with a subset of our infrastructure that provides hosted feature services and spatial analysis.
Why did it happen :
The issue was due to a weather/lightning event which caused electrical problems and a shutdown of part of the infrastructure with the Microsoft Azure South Central US region. This infrastructure shut down resulted in a subset of ArcGIS Online Services being unavailable for publishing or viewing.
The ArcGIS Online operations team worked with Microsoft Azure during the event to diagnose the problem and then began work on swift recovery. During the investigation and recovery, the status of the issue was updated at status.arcgis.com until restoration was verified and tested. In parallel to the above activity we also triggered our Disaster Recovery process for restoring affected services in a different region from database backups. The recovery of the original affected data center completed earlier.
Additional notes and plans:
- Our services already run in High Availability mode covered by the SLA of Azure and take advantage of redundancy and fail over across multiple instances. We will investigate and consider additional improvements once the root cause analysis from Microsoft has been released to strengthen the availability of our current deployments.
- We will also look at improvements to the communication process to insure you have the most reliable and updated information possible.
The EU General Data Protection Regulation (“GDPR”) places significant responsibilities on organisations that process Personal Data. We are committed to being compliant with GDPR, including helping our customers meet their GDPR obligations.Read More
Esri have released patches to fix an ArcGIS Server vulnerability which could potentially result in secured services and their data being exposed to users when they should not otherwise have access.Read More
Microsoft have recently released updates for Windows 2008 R2 and Windows 7 to address the Meltdown and Spectre Processor Vulnerabilities. However after installing these updates, customers may find errors related to Geoprocessing Service instances crashing.Read More
There is a problem affecting all UK Marketplace applications, this includes QuestionWhere, MyNearest, Markr and Sweet, which appears to have been introduced by yesterday's ArcGIS Online update.Read More
My previous blog post discussed how to request a new support case via My Esri. In this post I wanted to provide a little extra information about how to request a new case for Esri UK Products.Read More
We are undertaking a review of ProductivitySuite and the first phase will mean deprecating support of the functions and tools detailed in this this article. Read on for details of the out of the box alternatives.Read More