Improved support for transformations in ArcGIS Online

The July update of ArcGIS Online, combined with the 10.3.1 release of the ArcGIS Platform, has brought a number of new and improved features. This article describes the improvements to transformations in ArcGIS Online, which will be of particular relevance to many users in the UK and Ireland.
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ArcGIS for Server v10.3 Secured Services

Customers who are upgrading to ArcGIS for Server v10.3 should be aware of a change that affects the use of services secured with short-lived tokens and which may prevent certain applications from working. This article explains how applications may be affected by this change.
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OS MasterMap Topography Sites Layer

Ordnance Survey have released a new Sites layer within their OS MasterMap Topography dataset. A workflow has been identified for importing this layer into ArcGIS for Desktop 10.2.x and 10.3, read on to find out how.
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New LocatorHub hotfix for customers using Locators in ArcGIS Online

A problem has been discovered with the use of LocatorHub locators in ArcGIS Online. When a webmap containing both a locator and a locally hosted ArcGIS Server service is saved and then reopened, searches against the locator fail to work. A hotfix patch is now available to address this issue.
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How to set your ArcGIS Desktop licensing level when using Productivity Suite

Productivity Suite requires an ArcGIS Desktop licence to run many of its tools. If your organisation has concurrent-use licences for ArcGIS Desktop, you may have noticed that running a Productivity Suite tool will use the highest available licence level available on your Licence Manager. This can cause problems if your organisation only has one ArcGIS Desktop Advanced (ArcInfo) licence, that might be required by other uses to carry out advanced tasks in ArcMap.
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Blank ConnectingLinks in your ITN Network Dataset?

If you are using Productivity Suite 2.1 for ArcGIS for Desktop 10.0 to process your Ordnance Survey (OS) Integrated Transport Network (ITN) data, you may encounter a situation where the ConnectingLinks feature class is blank.
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ArcGIS 10.1 SP1 Quality Improvement Patch has been released

At the end of 2013, Esri moved ArcGIS 10.1 into 'Extended Support', which means that it will not be certified against new Operating Systems and environments. As part of this transition, Esri have released a Quality Improvement Patch to address performance and stability issues with this version of the software.
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How to add and view attachments in LocalView Fusion

The Technical Support team have received several calls from customers asking how to attach files to feature classes, and display them in a LocalView Fusion web application. For example, you might want to attach traffic order documents to a highways feature class. This article details the options available to achieve this.
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Upgrading your Licence Server from 9.x to 10.x

ArcGIS 9.3 and 9.3.1 are soon to be retired and we are seeing an increase in support calls relating to customers upgrading their License Managers. Some significant changes were made to ArcGIS for Desktop licensing between versions 9.x and 10.x; for those of you planning to upgrade your License Manager, this article briefly outlines some key differences for you to expect.
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