Troubleshooting ArcGIS Desktop issues - Getting Started

Here in the Technical Support team, a large part of our day is spent troubleshooting issues where ArcGIS Desktop is misbehaving. When dealing with these kinds of issues, there are some easy-to-answer questions that you can use to narrow down where the problem is occurring. Over the course of this series of articles, we will be exploring various troubleshooting steps that you can try to resolve your issue, based on the answers to these questions.
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