The 2017 Customer Success Awards – congratulations to our five worthy winners!

On Tuesday 16th May I was the host of this year’s Customer Success Awards at Esri UK’s 2017 Annual Conference.  Having been involved with the judging since the outset, I felt exceptionally proud of the very credible submissions we received from the broadest spectrum of GIS users.

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Why the telecoms industry must get a grip on the Internet of Things

Establishing a solid telecoms network that can cope with the capacity and coverage required to power the Internet of Things (IoT) is a serious challenge telecoms companies need to address within the next 12 months if they are to keep pace with the rapid evolution of digital technologies.

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Delivering Operational Intelligence

When I ran an operations division for a utility, one of my favourite employees was a guy named Stanley. Stanley started as a field worker, became a foreman, was promoted to supervisor, and advanced to regional crew manager. I remember how he worked, which largely explained his rapid ascent to management.

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How GIS is starting to underpin successful BIM strategies

While BIM (Building Information Modelling) has been around for a decade or more, legislation has recently been introduced in the UK which compels organisations wishing to tender for government construction contracts to use a BIM process to record, store and exchange digital packages in which spatial context is significant.

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Unique Digital breaks new ground in audience-targeted marketing

A creative digital marketing agency in London is using GIS to successfully focus its marketing activities on specific target audiences.  It employs Esri’s ArcGIS platform in the planning, auditing and evaluation phases of its campaigns to deliver the optimum return on marketing investment for its clients.

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Knight Frank steers UK retailers towards profitable expansion

The world’s leading independent real-estate consultancy is using Esri’s ArcGIS platform to help retailers find the most advantageous sites for new stores across the UK.  The firm gives its clients greater confidence in their business plans and enables them to expand their retail operations more quickly.

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Everything starts with a base map

Sovereign Housing has been working hard to place GIS into the hands of over 500 members of staff, a strategy that led to it winning the Esri UK Customer Success Award for ‘Cartography is for Everyone’ this year. Andrew Bradley, Strategic Insight Manager at Sovereign Housing, outlines how skillful cartography helped it win.

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Endangered birds of prey receive vital protection

An urgent conservation initiative is being spearheaded by The Golden Eagle Trust in Ireland to save the Hen Harrier, one of the country’s most endangered native bird species. By improving understanding of habitats, Esri’s ArcGIS is playing a key role in helping to safeguard this iconic bird of prey for future generations. 

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Mobile data collection saves fieldworkers one day a week

Winner of this year’s Your GIS is Mobile category, in the Esri UK Customer Success Awards, Fera Science is a shining example of how mobile GIS can inject new levels of efficiency and accuracy into field data collection, as David Tait, Esri UK Customer Success Manager, explains.

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South Ayrshire increases public engagement in planning

Innovative use of Story Maps led to South Ayrshire Council winning an Esri UK Customer Success Award this year, in the Tell Your Story Using a Map category. Murray Roden, Esri UK Customer Success Manager, examines how the council transformed the online presentation of its Local Development Plan, generating more public views than ever before.

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Westminster City Council maximises value for money with new approach to waste services procurement

A local authority in central London has made innovative use of GIS to help ensure that new tenders for its £225 million waste disposal contracts offer the best possible value for money.  By using Esri’s ArcGIS Online for this project, in place of an outside consulting firm, the council saved in excess of £20,000.

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Indulge your #selfie in a viral campaign that gets your brand at the top of everyone's Christmas list.

Indulge your #selfie in a viral campaign that gets your brand at the top of everyone's Christmas list.

Selfie campaigns are a great way to engage an audience and promote a certain product or brand. The key is to create a selfie campaign that isn’t hugely complicated, but fun and easy to do. Since selfie sticks make the ultimate stocking filler, surely we need some cool campaigns to capitalise on them?!

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Are you looking to improve your relationship with your customers?

The key to outstanding customer care for a utility is integrated information. Since so much of what matters to customers relates to location, integrated spatial information is critical – and this is where GIS is an essential technology.

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Westminster City Council plans strategically for population growth

Westminster City Council plans strategically for population growth

Faced with a significant projected increase in the number of children within its borough, Westminster City Council used GIS to help it visualise the likely future demand for school places over a 20-year period.  The insight that it gained helped it to plan strategically and locate three new schools in priority areas.  

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Global insurer manages exposure to risk more effectively

Global insurer manages exposure to risk more effectively

Mitsui Sumitomo Insurance Underwriting at Lloyd’s Limited (MSIG) has used GIS to create a dynamic online atlas of hundreds of potential hazards that could impact insured properties and businesses around the world. The solution gives the company’s underwriters clear insight into the locations of possible disasters, enabling them to manage exposure to risk more effectively and plan for the future with added confidence. 

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Flooding: is your housing stock at risk? Be informed, be alert and be prepared!

It’s one of those times of year when flooding is highly likely across the UK. If you are responsible for your organisation’s housing, then you will be considering whether you are able to proactively assess the risk to your properties, prioritise prevention measures and collaborate effectively with your local authority?

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