Scottish Water empowers employees enterprise-wide
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Throughout its entire business, Scottish Water is empowering employees to make better-informed operational and strategic decisions, work more efficiently and make complex information easy to understand.
Having recently replaced its legacy GIS systems with a central ArcGIS platform, Scottish Water now makes GIS services and data accessible to over 1,200 employees, giving them vastly improved insight into the organisation’s assets and operations and enabling great service for its customers. Employees can, for instance, use ArcGIS to gain a clearer understanding of different zones within the water network, from treatment works to taps, and make better operational decisions on a day-to-day basis, as well as plan future investments in network improvements more strategically.
Furthermore, the creation of the single ArcGIS platform has led to significant improvements in efficiency, as all geospatial data is stored and managed in one place, for the first time. For example, data on pipe bursts in the network is now collected once, held centrally and used by three separate business units, avoiding many hours of duplicated effort. Employees spend less time managing data and more time actually using it to help them plan and implement effective service enhancements for customers.
Scottish Water is also transforming the way that it shares information using ArcGIS.Vitally important information on topics such as flood risk can be shared internally using interactive web apps and Story Maps, making complex scenarios easier for all employees to understand.In the future, the organisation also plans to use ArcGIS to share data externally with other utilities, government bodies and local authorities, to help these partners better understand the locations of Scottish Water’s assets.Scottish Water anticipates that this collaboration will reduce the risk of third party damage to its assets and help its partners plan their own operations more efficiently, enabling improved services for people across Scotland.
“The enterprise-wide deployment of ArcGIS has enabled us to make a step change from a system of record to a platform for business transformation. Now Scottish Water is on a journey to fully leverage its investment in ArcGIS and deliver significant improvements in decision making and data quality, all for the benefit of getting the best service and the best value for our customers.”