Operational Intelligence in Water Utilities

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Leading Water and other Utilities are constantly innovating to optimise their operations and improve customer service. The latest advances in technology are enabling these initiatives and leading to an emerging ‘Operation Intelligence’ approach, driven in particular by a technology called Geographic Information Systems (GIS).

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Delivering Operational Intelligence

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When I ran an operations division for a utility, one of my favourite employees was a guy named Stanley. Stanley started as a field worker, became a foreman, was promoted to supervisor, and advanced to regional crew manager. I remember how he worked, which largely explained his rapid ascent to management.

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