Think location for deeper customer insight
/How well do you know your customers? Where are they located? How old are they? What are their buying habits?
Read MoreEmpower Customers - Go Digital by Default
/Empower Citizens to access relevant information on demand 24x7. Interactive maps allow you to share information online and reduce the volume of enquiries into your call centre.
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/Accurate and timely information is absolutely vital when responding to disaster scenarios. Location analysis can be used to locate the incident, allocate resources, keep everyone informed and focused on the information that matters. Fast action can help save lives and minimise the amount of damage caused.
Read MoreThink Location when responding to an outage
/When an emergency arises, Esri maps enable call centre staff to pinpoint an outage, take rapid action and inform their customers.
Read MoreThink Location for improved customer service
/Where are your customers located? Where do they need services? And which facilities are nearest to them? If you can’t answer these questions instantly and accurately, for each and every one of your customers, your organisation is almost certainly not delivering the high standards of customer service that it is capable of.
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