Hampshire County Council empowers citizens to access information on demand

An article entitled ‘

Building Public Trust

’ (author: Stuart Sumner) published this week in the May 12th issue of Computing, has Jos Creese, CIO of Hampshire County Council talking about the ability of Local authorities to deliver optimal services. This is something close to our heart at Esri UK and in fact Hampshire CC are a customer who have been successfully using LocalView Fusion and

ArcGIS Online

for some time, as a part of a centralised drive to provide better services to citizens. In the article Jos notes that “Whats important is to design interfaces so that citizens can do what they want, when they want and how they want. Its better simpler and cheaper”. Online digital mapping is one means for Local Authorities to achieve this for many services – from finding nearby amenities like recycling facilities to reporting potholes or sharing census, demographic and other data for their area.

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Think Location to reduce costs

Are your grounds maintenance costs too high? Are you paying contractors for grounds maintenance areas that do not belong to you? Are you scheduling your planned and reactive maintenance efficiently? Can you apportion services charges accurately?

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Three reasons to use location analysis in Insurance

Increased competition from new entrants, a lack of capital and the need to cut costs are forcing insurance companies to double their efforts in the search for competitive advantage. Location analysis can be used to create fresh insights and improve core business processes such as risk assumption and claims management.

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Think location to improve asset management

What if your existing workforce could complete twice the amount of work in a week?  What if you knew exactly where to locate your next store or customer service to maximise profitability?  And what if you could easily identify and remove “bad” assets to halve your exposure to risk?

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Think Location for faster action

Accurate and timely information is absolutely vital when responding to disaster scenarios.  Location analysis can be used to locate the incident, allocate resources, keep everyone informed and focused on the information that matters.  Fast action can help save lives and minimise the amount of damage caused.

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Think Location for improved customer service

Where are your customers located?  Where do they need services?  And which facilities are nearest to them? If you can’t answer these questions instantly and accurately, for each and every one of your customers, your organisation is almost certainly not delivering the high standards of customer service that it is capable of.     

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