ArcGIS Online: Managing Credit Usage

Many new and exciting features have been added in the recent ArcGIS Online update, see What's new in ArcGIS Online (December 2021). One of the improvements we have introduced helps Administrators better control credit use within their organisation: when an organisation uses all of its available credits, the subscription is moved to a restricted state.

In a restricted state, the ArcGIS Online subscription remains accessible and usable for all users. Administrators continue to be able to manage resources and run reports; however, access to certain items and workflows that consume credits (e.g. premium content and batch geocoding) will be blocked until sufficient credits are replenished.

If your ArcGIS Online subscription’s credits have all been used and it enters a restricted state, or you try to run any task that would take your subscription into a restricted state, you’ll see a warning message displayed: if you see this message, or you have any questions about the changes to credit management, please speak to your Customer Success Manager.

For further information about managing credits, see the ArcGIS Online documentation Understand Credits.