Esri and BT Labs collaboration provides fixed and mobile quality of experience (QoE) analysis

ESRI is working in collaboration with BT Research to investigate the quality of experience for both BT and EE customers. This research utilises ESRI’s ArcGIS geo-spatial platform, providing analysis and data visualisation to help understand data patterns and highlight pinch points on its network to help improve the customer experience. 

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The 2017 Customer Success Awards – congratulations to our five worthy winners!

On Tuesday 16th May I was the host of this year’s Customer Success Awards at Esri UK’s 2017 Annual Conference.  Having been involved with the judging since the outset, I felt exceptionally proud of the very credible submissions we received from the broadest spectrum of GIS users.

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Operational Intelligence in Water Utilities

Leading Water and other Utilities are constantly innovating to optimise their operations and improve customer service. The latest advances in technology are enabling these initiatives and leading to an emerging ‘Operation Intelligence’ approach, driven in particular by a technology called Geographic Information Systems (GIS).

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Why the telecoms industry must get a grip on the Internet of Things

Establishing a solid telecoms network that can cope with the capacity and coverage required to power the Internet of Things (IoT) is a serious challenge telecoms companies need to address within the next 12 months if they are to keep pace with the rapid evolution of digital technologies.

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Delivering Operational Intelligence

When I ran an operations division for a utility, one of my favourite employees was a guy named Stanley. Stanley started as a field worker, became a foreman, was promoted to supervisor, and advanced to regional crew manager. I remember how he worked, which largely explained his rapid ascent to management.

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How GIS is starting to underpin successful BIM strategies

While BIM (Building Information Modelling) has been around for a decade or more, legislation has recently been introduced in the UK which compels organisations wishing to tender for government construction contracts to use a BIM process to record, store and exchange digital packages in which spatial context is significant.

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Unique Digital breaks new ground in audience-targeted marketing

A creative digital marketing agency in London is using GIS to successfully focus its marketing activities on specific target audiences.  It employs Esri’s ArcGIS platform in the planning, auditing and evaluation phases of its campaigns to deliver the optimum return on marketing investment for its clients.

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Knight Frank steers UK retailers towards profitable expansion

The world’s leading independent real-estate consultancy is using Esri’s ArcGIS platform to help retailers find the most advantageous sites for new stores across the UK.  The firm gives its clients greater confidence in their business plans and enables them to expand their retail operations more quickly.

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Everything starts with a base map

Sovereign Housing has been working hard to place GIS into the hands of over 500 members of staff, a strategy that led to it winning the Esri UK Customer Success Award for ‘Cartography is for Everyone’ this year. Andrew Bradley, Strategic Insight Manager at Sovereign Housing, outlines how skillful cartography helped it win.

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Endangered birds of prey receive vital protection

An urgent conservation initiative is being spearheaded by The Golden Eagle Trust in Ireland to save the Hen Harrier, one of the country’s most endangered native bird species. By improving understanding of habitats, Esri’s ArcGIS is playing a key role in helping to safeguard this iconic bird of prey for future generations. 

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Mobile data collection saves fieldworkers one day a week

Winner of this year’s Your GIS is Mobile category, in the Esri UK Customer Success Awards, Fera Science is a shining example of how mobile GIS can inject new levels of efficiency and accuracy into field data collection, as David Tait, Esri UK Customer Success Manager, explains.

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South Ayrshire increases public engagement in planning

Innovative use of Story Maps led to South Ayrshire Council winning an Esri UK Customer Success Award this year, in the Tell Your Story Using a Map category. Murray Roden, Esri UK Customer Success Manager, examines how the council transformed the online presentation of its Local Development Plan, generating more public views than ever before.

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PBA reduces risk and improves efficiency in multi-disciplinary projects

Leading development and infrastructure consultancy Peter Brett Associates (PBA) has recently enhanced its use of GIS to help improve collaboration between its multi-disciplinary teams.   Employees can now share an understanding of the many diverse factors involved in successful development and infrastructure schemes, reducing project risk and increasing efficiency. 

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Black & Veatch surveys 30,000 assets in just 6 weeks

Working on behalf of UK Power Networks, the integrated consulting and construction business Black & Veatch has succeeded in surveying a massive portfolio of 30,000 cable pits, in just six weeks, using Esri’s mobile GIS.  This highly efficient project has not only saved months of effort, but also resulted in better quality data and a cost saving of over £130,000.  

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