Authorising your concurrent use licence but it’s still showing the old expiry date.

Have you been successful in authorising your new licences, yet the expiry date is still showing that of the old licences? Has the total number increased? This article is going to look at what this means and what to do next.
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How to register a v9.x Single Use licence without Internet connection

In Technical Support we are asked the following quite regularly: “How do I register my 9.x Single Use licence when there is no connection to the Internet on the machine (or my organisation's firewall/proxy configuration prevents me from using the online method)?” If there is no Internet connection on the machine (or you cannot bypass the firewall/proxy) you can generate an .esu9 licence file on the My Esri website for an offline registration. In this article, we describe the steps you will need to follow to authorise your software.
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How to set your ArcGIS Desktop licensing level when using Productivity Suite

Productivity Suite requires an ArcGIS Desktop licence to run many of its tools. If your organisation has concurrent-use licences for ArcGIS Desktop, you may have noticed that running a Productivity Suite tool will use the highest available licence level available on your Licence Manager. This can cause problems if your organisation only has one ArcGIS Desktop Advanced (ArcInfo) licence, that might be required by other uses to carry out advanced tasks in ArcMap.
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Is Portal for ArcGIS Server included in my ArcGIS Server licence?

Portal for ArcGIS allows you to share maps, applications, and other geographic information with other people in your organization (deployed on premises or in the cloud). Find out here how you can get access to Portal for ArcGIS if you are an existing ArcGIS Server customer.
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How to install, enable and license Productivity Suite silently

There may be cases when software needs to be installed silently. This article aims to help customers who would like to deploy, enable and license Productivity Suite without user interaction in their organisation.
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ArcGIS for Desktop Offline authorisation - saving the authorize.txt file

Some customers have found that when performing the ArcGIS for Desktop offline authorization process, they are unable to save the authorize.txt. This applies to Single Use or Concurrent Use licences. There are some causes of this, which are explained in more detail here.
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Upgrading your Licence Server from 9.x to 10.x

ArcGIS 9.3 and 9.3.1 are soon to be retired and we are seeing an increase in support calls relating to customers upgrading their License Managers. Some significant changes were made to ArcGIS for Desktop licensing between versions 9.x and 10.x; for those of you planning to upgrade your License Manager, this article briefly outlines some key differences for you to expect.
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Where is my ProductivitySuite Licence Manager?

After installing ProductivitySuite, users often face the question: "Where is my ProductivitySuite Licence Manager to register my licence file?" This article describes the options available to find the ESRIUK Product Licence Manager, allowing you to register/update your licence file for Productivity Suite.
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