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Entries in support (4)

Wednesday
Jul252012

How to: Install Productivity Suite v2.0 to the All Users Profile

Here in Technical Support, a common query we often get is about Productivity Suite 2.0 and the way the software has been installed. Users may comment that they are unable to use a specific tool within the extension, whilst another user, on the same machine, can use the tool without a problem. This is because the software has only been installed to a specific User Profile, and not the All Users Profile.

This issue may be easily identified by receiving an error message that lists many .dll files as not available, e.g.:

Directory path: C:\Program Files\ArcGIS\bin
- 3dAnalystUtil.dll Version not available
- 3DSymbols.dll Version not available
- 3DSymbolsLib.dll Version not available

Etc…

The following procedure describes how to install Productivity Suite 2.0 to the All Users Profile (NB You will need to be logged in as an administrator with full admin rights to the machine):

  1. Uninstall the current installation of Productivity Suite
  2. Open Command Prompt and change to the directory containing the .msi installer
  3.  cd C:\Temp  
    
  4. Enter the following command to install Productivity Suite 2.0 to the All Users Profile:

 

 MSIEXEC /i ProductivitySuiteVersion.msi ALLUSERS=1 /qb  

 

The application should be successfully installed to the All Users Profile. Once successfully installed, the latest Service Pack should be applied, which can be downloaded from:

http://www.esriuk.com/software/arcgis/productivitysuite/download

NB This issue affects only Productivity Suite 2.0. The Productivity Suite 2.1 installer now has an option to install to either the Current User or All Users of the machine.

Related Articles

http://geoxchange.esriuk.com/journal/2012/7/13/how-to-access-the-esri-uk-product-licence-manager-for-produc.html

Wednesday
Jul252012

How to: Access the Esri UK Product Licence Manager for Productivity Suite v2.1

The EsriUK Product Licence Manager is installed as part of the main installation for Productivity Suite 2.1 for ArcGIS Desktop 10. It is used to licence Esri UK products such as Productivity Suite and Crime Analyst.

 

It can be accessed in one of three ways:

Via the Start Menu:

Start > All Programs > Productivity Suite 2.1 > Licence Manager

If you are unable to access the Licence Manager via this route (i.e. it does not appear) then you should install the latest Service Pack, which may be downloaded from http://www.esriuk.com/software/arcgis/productivitysuite/download.

Via ArcMap 10:

a)     Open ArcMap 10

b)    Ensure that the Productivity Suite 2.1 extension is enabled

  1. Select Customize > Extensions
  2. Ensure Productivity Suite is checked and click Close

c)     Click Productivity > About Productivity Suite

d)    Select View Licence

Via Windows Explorer:

C:\Program Files (x86)\ESRIUK\ProductivitySuite\bin\PSLicenceManager.exe

Related Articles

http://geoxchange.esriuk.com/journal/2012/7/13/how-to-install-productivity-suite-v20-to-the-all-users-profi.html

Tuesday
Apr102012

Having trouble starting ArcMap 10? 

There is probably nothing more frustrating than to see the below screenshot. Thankfully, most of us will not experience it very often (if at all), but if you do experience this screen more frequently than you would like on start-up, then read on as help is at hand!

The reasons for this crashing or hanging might be varied but listed below are some of the more common causes that you may try to resolve the issue.

Get up-to-date

This is one of the most basic rules in Technical Support, but also one of the most successful! Often, issues have already been identified and fixed in Service Packs, so by keeping your software up-to-date, you may fix many known issues before you come across them, saving you time, and a headache! All of the latest software updates can be downloaded from:

Esri core products: http://resources.arcgis.com/content/patches-and-service-packs

Esri UK products: https://www.myesriuk.com/

Beware of the bug!

NIM061743 - ArcMap creates thousands of default.gdb files on start-up and eventually fails to start

This bug was introduced at ArcGIS 10, and has been one of the biggest causes of ArcMap crashing upon start-up. At start-up, ArcMap verifies the existence of the default.gdb or creates one if it doesn’t already exist. This is used by ArcMap for many tasks and processes, and is required for the software to run properly. The bug causes the software to fail the validation stage. The following article discusses how to resolve this issue:

http://support.esri.com/en/knowledgebase/techarticles/detail/38523

Restore the default settings

All of the user preferences for the toolbar configurations in ArcMap are stored in a special file called the normal.mxt. This is useful as it allows the user to setup ArcMap to have only the toolbars that they require available, and where they want them for ease of use and familiarity. ArcMap loads these settings during the start-up process. On occasions however, the normal.mxt can become corrupted. If this happens the normal.mxt cannot be opened, and hence ArcMap fails to start and crashes.

It is possible to test if it is the normal.mxt that is causing ArcMap to crash. This is done by renaming the normal.mxt to OLD_normal.mxt, which can be found in the following location:

Location of the version 10 normal.mxt in Windows XP:

C:\Documents and Settings\username\Application Data\ESRI\Desktop10.0\ArcMap\Templates
Location of the version 10 normal.mxt in Windows 7:

C:\Users\username\AppData\Roaming\esri\Desktop10.0\ArcMap\Templates

Once renamed, try restarting ArcMap. A new normal.mxt should be created in the above location. If this does not resolve the issue, delete the new normal.mxt, and then rename the OLD_normal.mxt back to normal.mxt to restore your user preferences again.

If this does not work, we can try resetting the entire Esri profile. The ESRI folder stores additional user defined information. For example, custom toolboxes, models, address locators and database or server connection files. Again, it can be that ArcMap is trying to access a corrupt file within this directory thus hanging when initializing.

Location of the ESRI folder in Windows XP:

C:\Documents and Settings\username\Application Data\ESRI
Location of the ESRI folder in Windows 7:  

C:\Users\username\AppData\Roaming\Esri

As with the normal.mxt, this is done by renaming the ESRI folder to Old_ESRI. Once renamed, try restarting ArcMap. A new ESRI folder should be created in the above location. If this does not resolve the issue, delete the new ESRI folder, and then rename the Old_ESRI folder back to ESRI to restore your user preferences again.

Ensure your graphics card drivers are up-to-date

Out-of-date Graphics Card drivers are another of the common causes for the software to crash or hang when initializing. The ArcGIS Desktop 10 System Requirements state that the machine must have a minimum of 64MB RAM, have a 24 bit capable graphics accelerator, and have OpenGL v2.0 or higher.

You are able to check the OpenGL version by installing an OpenGL viewer, such as the OpenGL Extensions Viewer Utility. Select the File as “OpenGL Extension Viewer” and the platform as "Windows XP/Vista/7" and Click Download. The following Esri Inc blog describes this utility in further detail.

You may also update the graphic card drivers directly from the following manufacturer’s websites:

AMD: http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx

nVIDIA: http://www.nvidia.com/Download/Scan.aspx?lang=en-us

Intel: http://www.intel.com/p/en_US/support/detect

Further information regarding graphics cards can be found here.

If, after trying the above suggestions, ArcMap still does not open, please get in touch with the Technical Support Team (support@esriuk.com). We will be happy to look into your issue and help you resolve the problem as quickly as possible to get you back up and running.

Related Articles

http://support.esri.com/en/knowledgebase/techarticles/detail/32797

http://support.esri.com/en/knowledgebase/techarticles/detail/38237

Tuesday
Mar132012

Hide and Seek with the Desktop Licence Manager Server Status Enquiry

My name is Andy, one of the Desktop Support Analysts here in the Technical Support team. We are here to help with any questions or queries you may have regarding the Desktop Suite of products developed by Esri Inc or Esri UK.

Here in the Esri UK Technical Support team every day is different. We are asked about just about anything you can think of, some of which we have heard of, and some that we haven’t! Looking through some of our old support calls, there are however, some subjects that are asked about more frequently than others.

One such question is “How can I see who is using a specific licence?”, or “Am I able to perform a Server Status Enquiry like I was able to at v9.x?”

At v9.x, the ability to run a Server Status Enquiry was a routine task for many ArcGIS Licence Administrators within an organisation, allowing for the efficient management of their licences. It was run directly from the 9.x Licence Manager and allowed the user to see what licences were available, how many were available, and which users were consuming licences at that particular time.

The good news is that the ability to perform a Server Status Enquiry at v10 is still possible, it’s just hidden away! Whilst the functionality is no longer available in the v10 Licence Manager Interface, it can still be accessed via Command Prompt:

  • Open Command Prompt (Start > Run > cmd)
  • Type: 
 cd "C:\Program Files\ArcGIS\License10.0\bin"  
  • Press enter. This will change the current working directory to the specified path.
  • Type:
 lmutil lmstat -a -c service.txt  
  • Press enter. This will display the information previously given by the Status Enquiry.

 

Pretty simple stuff really, but not quite as obvious.

You may even consider creating the command as a batch file to save you typing in the command each time you require it…

  • In Notepad (or your preferred Text Editor) Type:
 cd C:\Program Files\ArcGIS\License10.0\bin\   
 lmutil lmstat -a -c service.txt  
 Pause  

 

  • Save this file as a Batch file (.bat) and name it whatever you wish (saving onto the machine containing the v10 Licence Manager)
  • You may then run the Batch file simply by double clicking the file!

So as you can see, all the functionality is still there, you just have to search and find it! Why not look a little harder and see what else may still be possible using Command Prompt?


Related Articles

http://support.esri.com/en/knowledgebase/techarticles/detail/39929

http://blogs.esri.com/esri/supportcenter/2012/03/06/need-to-deauthorize-a-specific-arcgis-desktop-10-concurrent-use-license/